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  3. Flair After-Sales Service

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After-sale services Flair

Warranty Flair Is 2 years For home use . It only applies to products distributed on MaxiCoffee . For warranty exclusions, please refer to our section legal informations or to our terms of sales.

Before contacting the After-sale service :

  • 1
    We invite you to check that the equipment has been used in accordance with the manufacturer's recommendations, as indicated in the user manual.
  • 2
    In order to keep the device under warranty, do not attempt to repair it yourself. You risk damaging it further
  • 3
    Attention: Breakdowns occurring as a result of a lack of maintenance are not covered by the warranty

User manual

Do not hesitate to refer to your user manual to find out how to maintain your product.

Your product is:

In order to facilitate the handling of your device, we invite you, first of all, to test the machine in order to precisely diagnose the fault by referring to the manual in order to provide as much information as possible to the After-sales service.


Espresso machine maintenance procedures vary depending on the heating system and extraction technology. If you have the slightest doubt about the heating system of your machine, please refer to the instructions for your machine and/or to the relevant product page on our site.


Machines with Thermoblock

  • If it is a leak at the filter holder, you must replace the group seal. This is a consumable that you must change regularly. Find available group seals here and tutorials to help you perform this manipulation here.
  • In any case, carry out a complete descaling of your machine, as well as a precise cleaning of the filters and filter holders with a detergent product that dissolves coffee grease. To do this, use a descaling product such as Durgol Universal scrupulously respecting the instructions for use. It will clean and descale the components of your machine. Never use white vinegar or any other substitute

  

"Backflushable" machines (with a 3-way solenoid valve)

  • If it is a leak at the filter holder, you must replace the group seal. This is a consumable that you must change regularly. Find available group seals here and tutorials to help you perform this manipulation here.
  • In all cases, take a blind or blind filter (filter without a hole) and group detergent (Puly Caff or Cafeto type) , and carry out a thorough cleaning of your unit, respecting the maintenance and rinsing cycle. Then clean your filters and filter holders. Here is a link that will guide you step by step to perform this cleaning.

  

Non-backflushable machines

  • If it is a leak at the filter holder, you must replace the group seal. This is a consumable that you must change regularly. Find available group seals here and tutorials to help you perform this manipulation here.
  • Either way, get a maintenance brush to clean the brew group, filters and filter holders.
How to contact the flair After-sales service:

Contacting the after-sale services

If your product still does not give you satisfaction, you can contact the After-sales service. List the following items first:
  • Machine model and serial number
  • Date of purchase
  • MaxiCoffee invoice (you have a copy of your invoice in the My Account section)
  • Description of the problem encountered.


Then contact the Maxicoffee After-sales service which manages the After-sales service of the Flair brand by clicking on this link or easily request a return to After-sales service from your customer area under "repairs and diagnostics".

If you have to return your product, it will be repaired and returned within 10 to 30 working days after the date of receipt (+ return transport)
Legal information

Legal information

Applicable fees during the warranty period :
  • Labor costs: free
  • Parts costs: free
  • Transportation costs:
    • Metropolitan France: Shipping at your expense and free return
    • Outside mainland France: Shipping & return at your expense

The 2-year warranty, parts and labor, does not cover :

  • The Expendables,
  • The fall of the device,
  • Breakdowns occurring following any transformations or modifications, even minimal, of the equipment,
  • Use that does not comply with the brand charter for household products used in a professional environment,
  • Any technical intervention by a person not recognized by the brand,
  • Misuse,
  • Handling errors,
  • Lack of maintenance and their consequences (effects due to limestone in particular).


For warranty exclusions, please also refer to our Terms of Sales.