After-sale services Dualit
Warranty Dualit Is 2 years For home use.
It only applies to products distributed on MaxiCoffee.
For warranty exclusions, please refer to our section legal informations or to our terms of sales.
Before contacting the After-sale service :
-
1We invite you to check that the equipment has been used in accordance with the manufacturer's recommendations, as indicated in the user manual.
-
2In order to keep the device under warranty, do not attempt to repair it yourself. You risk damaging it further
-
3Attention: Breakdowns occurring as a result of a lack of maintenance are not covered by the warranty
User manual
Do not hesitate to refer to your user manual to find out how to maintain your product.
Contacting the after-sale services
If your product still does not give you satisfaction, you can contact the After-sales service. List the following items first:
Then contact the Maxicoffee After-sales service which manages the After-sales service of the Dualit brand by clicking on this link or easily request a return to After-sales service from your customer area under "repairs and diagnostics".
If you have to return your product, it will be repaired and returned within 10 to 30 working days after the date of receipt (+ return transport)
- Machine model and serial number
- Date of purchase
- MaxiCoffee invoice (you have a copy of your invoice in the My Account section)
- Description of the problem encountered.
Then contact the Maxicoffee After-sales service which manages the After-sales service of the Dualit brand by clicking on this link or easily request a return to After-sales service from your customer area under "repairs and diagnostics".
If you have to return your product, it will be repaired and returned within 10 to 30 working days after the date of receipt (+ return transport)
Legal information
Applicable fees during the warranty period :
- Labor costs: free
- Parts costs: free
- Transportation costs:
- Metropolitan France: Shipping at your expense and free return
- Outside mainland France: Shipping & return at your expense
The 2-year warranty, parts and labor, does not cover :
- The Expendables,
- The fall of the device,
- Breakdowns occurring following any transformations or modifications, even minimal, of the equipment,
- Use that does not comply with the brand charter for household products used in a professional environment,
- Any technical intervention by a person not recognized by the brand,
- Misuse,
- Handling errors,
- Lack of maintenance and their consequences (effects due to limestone in particular).
For warranty exclusions, please also refer to our Terms of Sales.