Privacy & Cookies policy
- Personal data
Personal data and access to your information
Our official company address is: SAS MaxiCoffee.com, 1051 Boulevard de l'Industrie, 33260 La Teste De Buch, FRANCE.
We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal data in accordance with the General Data Protection Act, which came into force on 25th May, 2018.
You can browse our website without indicating your name or other personal data. Any data collected, is only analysed for statistical reasons, and serves for the improvement of our offers. You as user remain completely anonymous. Personal data such as your name, address and email address is only collected if you enter it for the transaction between you and us or at the creation of a customer account or for the subscription to our email newsletter. This data is only used for the settlement of the contract and the execution of your enquiries. After the complete settlement of the contract and the complete payment of the goods, your data is saved considering storage periods in terms of commercial and tax legislation. After expiration of this period, the data is deleted. If you respond to a promotion or contest, we ask for your name, address and email address. We use this information to perform the action, to announce the winner(s), and to measure the response to our marketing campaigns.
After the contract settlement, your email address is only used for advertising purposes in the form of newsletters. You are able to unsubscribe from the newsletter at any time via the link provided in your personal account (Newsletter tab) or you can inform us by sending an e-mail calling our Customer Service team on 020 3481 1654. We will immediately delete your email address from our mailing database after receiving your notification.
The personal details you provide when registering with us as a client can be viewed and altered at any time by you, in the "My account" section of the website.
We only share your information under the following circumstances: with agents (including credit reference agencies when applicable, credit card clearing agencies, transport/logistics companies and our third-party customer services provider), if and when our company is ever sold or purchased by another company, or with outside research agencies for research about our own goods and services. We will never pass your data on to a third party for marketing purposes.
If you choose or are provided with a password, you must treat such information as confidential and you are responsible for any activities that occur under your account. We shall not be liable for any loss or damage which may arise as a result of any failure by you to keep your password or other account information confidential.
Information we collect may be stored and processed in and moved between any of the countries we operate in within the EU. We will comply with the General Data Protection Regulations in respect of any such transfers.
Under the General Data Protection Regulations, you can request to access the details we hold about you (including what is being processed, where and for what purpose), to have your data rectified, to have your data moved to another organisation (for free) or to be removed from our database, by emailing our Data Protection Officer: Nathalie Mahe. We will provide you with an electronic copy of the data we hold on you via email as soon as reasonably possible but no longer than 1 month from the date of request. You also have the right to stop the collection of this information on you and delete any information we hold on you. If you have any further questions concerning the collection, execution or usage of your personal data, do not hesitate to contact us. The same applies for amendments you may want concerning your personal data and the revocation of agreed consents.
If you feel your personal information has not been collected lawfully or has not been processed within the General Data Protection Regulations, you have the right to lodge a complaint with the Information Commissioners Office by visiting: www.ico.org.uk/make-a-complaint.
Security, phishing and fraudulous websites
At MaxiCoffee, we take your online security very seriously. Full details about how we protect the information you provide us are given below.
Our website uses the latest technologies such as 3D Secure to provide a safe, secure site for electronic commerce transactions, including secure socket layer (SSL) technology for payment transactions. SSL is a method for establishing a link between one computer and another safe one. Banks also use these links for online banking. You will recognise an SSL link by the little padlock appearing on the lower right in the menu bar of your browser and at the address bar beginning with "https" instead of "http". In this case the "S" stands for "secure".
E-mail correspondence is not a secure means of communication as it is a free text format that cannot be encrypted. Although we use advanced security measures to protect your information against loss, misuse and alterations, because of the nature of the internet, we cannot guarantee the security of the information provided to us over the internet and cannot be held responsible for this.
We have identified several frauders that may use our identity, making you think we are asking for personal data: email address, phone number, bank details, etc.
Some sites, hosted in France and abroad such as mesaromesduportugal.com, use graphic interface and a visual identity similar to those of MaxiCoffee.com, to encourage you to place an order. We are not connected to these sites.
IDENTIFY A FRAUDULENT E-MAIL :
MaxiCoffee will never ask you for your login details, your password, or even your bank details. Beware of spelling and grammar as some fraudulent e-mails includes spelling mistakes. If you receive an e-mail asking for documents or any other kind of attachments without a proper justification, it is likely to be a phishing attempt.
If you have purchased on a fraudulent website and / or suspect to be victim of a fraud, we highly recommend the following procedure:
• If you have shared your bank details, contact your bank as soon as possible and oppose to the payment.
• If you have shared ID documents (ID card, passport ...), get in touch with the police.
• Modify all of your personal passwords.
• Make sure that your protection softwares are up to date.
You received a fraudulent e-mail ?
• Do not answer that e-mail and do not click on any content it contains : hyperlinks, attached files, etc.
• Flag this e-mail as spam in your mailbox.
• Inform MaxiCoffee.com customer service at 020 3481 1654, or firstname.lastname@example.org.