Skip to main content

FREE DELIVERY* See more

Please reset your password to access your account on the new platform. This step is essential. If you’ve already done this since 30/06, there’s no need to do it again.

Reset my password

Got questions? Find out more here

Already a customer?

Are you a new customer?

  • 10% off our selection from £59 with UKMAXINEW26
  1. Home
  2. After-sales service by brand
  3. Contigo After-Sales Service

logo contigo

Contigo After-Sale Service

Warranty Contigo Is 2 years For home use. For warranty exclusions, please refer to our section legal informations or to our terms of sales.

Before contacting the After-sale service :

  • 1
    We invite you to check that the equipment has been used in accordance with the manufacturer's recommendations, as indicated in the user manual.
  • 2
    In order to keep the device under warranty, do not attempt to repair it yourself. You risk damaging it further.
  • 3
    Attention: Breakdowns occurring as a result of a lack of maintenance are not covered by the warranty.

User manual

Do not hesitate to refer to your user manual to find out how to maintain your product.

Your Contigo product is:

In order to facilitate the handling of your device, we invite you, first of all, to test the device and try to diagnose the fault by referring to the instructions in order to provide as much information as possible to the After-sales service. .


Then proceed with the complete cleaning of the device.

contacting contigo after sale service

Contacting the after-sale services

If your product still does not give you satisfaction, you can contact the After-sales service. List the following items first:
  • Machine model and serial number
  • Date of purchase
  • MaxiCoffee invoice (you have a copy of your invoice in the My Account section)
  • Description of the problem encountered.

Then contact the "Contigo" After-sales service which manages the After-sales service of the Contigo brand:
By email : contigoeurope@newellco.com

If you have to return your product, it will be repaired and returned within 10 to 30 working days after the date of receipt (+ return transport).
contigo legal information

Legal information

Applicable fees during the warranty period :
  • Labor costs: free
  • Parts costs: free
  • Transportation costs:
    • Metropolitan France: Shipping at your expense and free return
    • Outside mainland France: Shipping & return at your expense

The 2-year warranty, parts and labor, does not cover :

  • The Expendables,
  • The fall of the device,
  • Breakdowns occurring following any transformations or modifications, even minimal, of the equipment,
  • Use that does not comply with the brand charter for household products used in a professional environment,
  • Any technical intervention by a person not recognized by the brand,
  • Misuse,
  • Handling errors,
  • Lack of maintenance and their consequences (effects due to limestone in particular).


For warranty exclusions, please also refer to our Terms of Sales.