Terms and Conditions
Everything you need to know before placing an order with us ...
Within these T&C's we shall use headers to aid your understanding of the document.
These Terms apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders.
If you need to contact us, please contact our Customer Service by email at firstname.lastname@example.org or by telephone at 020 3481 1654. MaxiCoffee is available by phone between 10am to 1pm and 2pm to 5pm, from Monday to Friday. . Any transaction you enter into with us through our website is entered into with, our legal entity SAS MaxiCoffee.com which owns the MaxiCoffee brand and owns and operates this website. Our official company address is: 25 rue Galeben, 33380 Mios, France. Our VAT number is 303 0579 38 for the UK, IE 3566469SH for Ireland and our company is registered with the Chamber of Commerce office in Paris, France under registration number 493 361 182.
Accessing our website means that you automatically agree to our Terms and Conditions.
If you do not agree with them, then please do not use our website and leave it
. Our website is provided to you for your personal use only.
When you place an order with us, you are making an offer to buy goods. After receipt of your order, we will send you an order acknowledgment email detailing the products and prices. If you do not receive such an email within 24hrs of placing your order, please contact our Customer Services.
All prices shown in the website are in pounds sterling, and inclusive of the VAT (at different rates). Where applicable, VAT may change from time to time. In case we use a special sale offer price, please note that this might be a limited period offer which we will then indicated.
We offer delivery within the United Kingdom(including Shetland, Orkney and Hebrides islands) and the Republic of Ireland. The place of delivery is deemed to be the shipping/delivery address that you provide in your order.
We accept both debit and credits cards including CB, Visa, Mastercard, and Bank Transfer. We take payment from your card at the time your order is placed. Credit card payments will be processed using Dalenys. Payments will show as MaxiCoffee on your bank statement.
If an item sells out and is no longer available, we will take it off display as soon as possible. If you have ordered a product that goes offline, you may be offered different options such as switching to another equivalent product (based on price and the nature of the product), or a full refund.
To place an order on our website, you need to create an account. Your log-in name will be your e-mail address, and you will need to choose your own security password. Your personal details will be stored behind your log-in name and password, and can only be accessed and changed by you. As soon as you have a log-in name and a password, you can place an order. You can select your products before registering, but before checking out, you will need to go through the registration process.
Orders placed before 9am (Monday to Friday), will be processed and sent out on the same day.
When your order has been shipped, we will send you a dispatch confirmation by email. This will include a tracking number for your parcel so you can track its progress. You can also log in to see your order details and delivery status.
This cancellation policy does not affect your rights when we are at fault : for example, if goods are sent out in error, faulty or mis-described.
Extended Delays for Returns: Shop for the Holidays stress-free on Maxicoffee. Every order placed between November 15th and December 15th can be returned until December 31st, 2020 (excluding food items, see return conditions).
Cancelled orders must be returned to us in an unused condition. If goods are failed to be returned to us, we will collect them, and we will charge you the direct cost of the collection.
Nota bene: Perishables, dried goods and food items cannot be returned or exchanged for food security reason. These items are not eligible to any refund.
12.1 : Returning your entire order
You have the right to return your entire order up to 14 days from receiving the products.
12.2 : Returning part of your order
You have the right to return part of your order up to 14 days from receiving the products.
12.3 : Returning Faulty Goods
If you receive your goods and there is a problem please, contact us to discuss the matter further. In the first instance, we will ask you to provide images along with a description of the fault to aid our team in their assessment.
12.4 : Return process
All the items you wish to return us must be sent back to the following returns address :
12.5 : Exchanges
If you wish to exchange an item, please get in touch with our customer service first. We will then ask you to return your order to the above address, and as soon as we've received your goods, your new order will be prepared and dispatched.
We do our upmost to provide you with the best information, products and services possible. If you do have a complaint or any comments to make, please contact us by telephone, email or post at the earliest possibility clearly explaining the situation. We will reply to your message as soon as we can.
For information, please visit our page on Data protection, Cookies, Privacy and Security .
The content of this website (including text, design, layout, images, and videos) are protected by copyright and are the property of www.maxicoffee.com/en-gb/ . Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our expressed written permission.
This website's content (including text, design, layout, images, and videos) are protected by copyright and are the property of
. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our expressed written permission.
These Terms and Conditions and all matters connected with any order you place on our website are governed by English law, and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.