Help and returns

HomeHelp and returns

You have received your order from MaxiCoffee but something is not right?
Here is everything you need to know.

 

1. Cooling-off period

You have a legal right to cancel your order before delivery and up to 14 working days after delivery. To do this, please email help@maxicoffee.com to discuss. Cancelled orders must be returned to us in an unused condition.

Returning your entire order

You have the right to return your entire order up to 14 days after receiving the products. When returning your items, you will receive a refund for these items returned and for your original shipping costs. Refunds will be processed within 14 days of us receiving the items or evidence that they were returned. Return postage costs will be the responsibility of the customer.

Returning part of your order

You have the right to return part of your order up to 14 days after receiving the products.
When returning your items, you will receive a refund for these items returned. 
Refunds will be processed within 14 days of us receiving the items or evidence that they were returned. Return postage costs will be the responsibility of the customer.

2. You have received damaged or faulty items

If you have received your order but the items have been damaged or have any kind of issue, we invite you to first take a photo so we can assess the problem and assist you. Please email your photo(s) and a description of your problem to help@maxicoffee.com. One of our Customer Service advisors will contact you within 48 hours (Monday to Friday, weekends not included). If you need to return a damaged or faulty product to us, you will need to first cover the return costs to our warehouse in Norwich. This will however be refunded to you. So please ensure you supply us with proof of return postage.

Damaged or faulty items will either be replaced or refunded according to your wishes. There will always be a MaxiCoffee Customer Service advisor to discuss your options and preferences !

Please note : Perishable food items cannot be returned unless they have not be opened and unless it has previously been agreed with a Customer Service advisor. 

3. Have any questions about MaxiCoffee and/or our products ?

Please send us an email at help@maxicoffee.com , or give us at call at phone for free at 020 3481 1654 (Monday to Friday 9am to 12pm and 1pm to 5pm).