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After-sales service Bosch

Warranty Bosh is 2 years For home use. It only applies to products distributed on MaxiCoffee. For warranty exclusions, please refer to our section legal informations or to our terms of sales.

Before contacting the After-sales service :

  • 1
    We invite you to check that the equipment has been used in accordance with the manufacturer's recommendations, as indicated in the user manual.
  • 2
    In order to keep the device under warranty, do not attempt to repair it yourself. You risk damaging it further.
  • 3
    Attention : Breakdowns occurring as a result of a lack of maintenance are not covered by the warranty.

User manual :

Do not hesitate to refer to your user manual to find out how to maintain your product.

Your product Bosch is :

In order to facilitate the handling of your device, we invite you, first of all, to test the machine in order to precisely diagnose the fault by referring to the manual in order to provide as much information as possible to the After-sales service.


Then, proceed to the complete cleaning of the device as indicated on the instructions.


Machines with extractable unit


  • Remove the percolation chamber (the group) then rinse it quickly with lukewarm water. Leave to dry then replace the group.

  


Machines with non-extractable unit


  


Then carry out a complete descaling of the appliance with the maintenance products recommended by the manufacturer (do not use vinegar) by following the procedure indicated in the instructions for use. Find all our descalers here


Attention: If these operations are not carried out when the machine is sent to the authorized centre, you could be charged.

How to contact the After-sales service :

How to contact the After-sales service :

If your product still does not give you satisfaction, you can contact the After-sales service: List the following items first :
  • Machine model and serial number
  • Date of purchase
  • MaxiCoffee invoice (you have a copy of your invoice in the My Account section)
  • Description of the problem encountered

    • Then contact the Bosch hotline which manages After-sales service for the Bosch brand:
    • By telephone : 01 40 10 11 00 to make an appointment with a technician at your place, for the repair of an automatic machine. 01 40 10 42 15 to obtain the number of an Approved Technical Center closest to you, for other products. (Small appliance)
    • By email : contact@fr.bosch.com

    If you need to have your product repaired, a technician will carry out the repair within a period of between 7 and 30 working days after the date of announcement of the breakdown.
Assistance et garantie produits Bosch

Legal information

Applicable fees during the warranty period :
  • Labor costs: free
  • Parts costs: free
  • Transportation costs :
    • Metropolitan France : shipping at your expense, free return
    • Outside mainland France : shipping at your expense, return at your expense

The 2-year warranty, parts and labor, does not cover :

  • The Expendables,
  • The fall of the device,
  • Breakdowns occurring following any transformations or modifications, even minimal, of the equipment,
  • Use that does not comply with the brand charter for household products used in a professional environment,
  • Any technical intervention by a person not recognized by the brand,
  • Misuse,
  • Handling errors,
  • Lack of maintenance and their consequences (effects due to limestone in particular).


For warranty exclusions, please also refer to our Terms of Sales.