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General terms and conditions

HomeGeneral terms and conditions

Our general terms and conditions of sale

The company Maxicoffee Online (VAT FR 37 493 361 182), SASU with a capital of €15,039,104, registered on the BORDEAUX Trade and Companies Register under number 493 361 182, and whose head office is located at 25 rue de Galeben - 33380 Mios, France - Telephone: +33 (0)5 57 15 36 10 (Monday to Friday from 8:30 a.m. to 6:00 p.m.) publishes the website located at the following address: www.maxicoffee.com .

Through this website, it offers various products for sale online, which Internet users, natural or legal persons, can acquire through a secure online payment procedure implemented and managed by the banking establishments with whose services it is associated. Maxicoffee Online uses service providers to out the delivery of the products ordered by the Customer using the aforementioned website according to the terms and delivery times indicated on the website at the time of ordering. The website www.maxicoffee.com is published in French, as are all the steps, electronic or not, necessary for the Customer to validate their order. The sales contracts agreed between Maxicoffee Online and the Customer are, therefore, written in French and subject to French law.

To contact Maxicoffee Online by email: click here .

These general terms and conditions (T&Cs) apply to the sale of any products or services presented on the website www.maxicoffee.com .

Articles 1 to 15 apply to all Customers.
Articles 16 to 21 apply exclusively to Consumers.
Articles 22 to 24 apply exclusively to Professionals.

For the purposes of these T&Cs, the following definitions apply:

  • "Customer" either a Consumer or a Professional.
  • "Consumer" any natural person, legally adult and capable, acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, liberal or agricultural activity.
  • "Professional" any natural or legal person, public or private, acting for purposes that fall within the scope of their commercial, industrial, artisanal or agricultural activity, including when acting in the name or on behalf of another professional.

The Customer is invited to download the T&Cs or receive them by email before finalising their order. When the Customer places an order, they expressly acknowledge having previously read these T&Cs. A copy of the T&Cs in PDF format will also be sent to them by email with confirmation of their order. These general terms and conditions may be modified at any time, without notice by the company Maxicoffee Online; modifications are only applicable to orders made after the date of their implementation. The T&Cs are permanently accessible on the website www.maxicoffee.com in formats that allow printing and/or downloading (PDF), so that the Customer can reproduce or save them.

4.1 : Price

The prices are displayed in euros (€) including all taxes and excluding shipping costs. They are subject to French value added tax (except in the cases provided for in Article 262 ter I of the French General Tax Code (CGI) and/or intended for certain Customers due to their geographical location); any change in the legal rate of this tax will be reflected in the price of the products presented on the www.maxicoffee.com website on the date stipulated by the applicable legal or regulatory text. Prices are subject to change at any time, including due to variations in supplier prices, introductory offers, promotions or discounts. Products are invoiced based on current prices at the time the order is confirmed.

Any order implies a payment obligation on behalf of the Customer.

4.2 : Shipping Costs

The contribution to shipping costs varies according to the carrier selected by the Customer when ordering; its amount is indicated before the confirmation of the order. Shipping costs shall not be refunded if an order is cancelled after it has been dispatched (except for the exceptions mentioned in article 17 below for Consumers), and shall, therefore, be deducted from the amount of the refund made by Maxicoffee Online, which shall take effect within 14 days of the cancellation. The contribution to shipping costs may be fully or partially covered by the Maxicoffee Online on an ad hoc basis.

4.3 : Availability

Product and price offers are valid as long as they are visible on the website.

The availability times mentioned in the product descriptions are expressed in working days (no shipping: Saturday, Sunday and public holidays) and allow the Customer to estimate their expected delivery date. For example, 'IN STOCK - Shipped within 24 hours' means that a product ordered on Monday will normally be shipped on Tuesday and the final delivery date will depend on the selected carrier and the country of delivery.

In the particular case of one or more products being definitively unavailable, the Maxicoffee Online shall inform the Customer and offer them an appropriate alternative solution. Definitive unavailability may result in the cancellation and refund of the order.

In the event of the temporary unavailability of a product, Maxicoffee Online shall inform the Customer of the new delivery times applied by the suppliers and/or manufacturers of the product(s) concerned as soon as possible. If the product(s) remains unavailable for an excessively long period, Maxicoffee Online shall endeavour to offer the Customer an equivalent product or, failing that, shall cancel the order and provide the Customer with a refund.

4.4 : Compliance

The products offered for sale by Maxicoffee Online comply with the standards applicable in France. The Customer is the sole judge of the compatibility of the products ordered with the equipment already in their possession. The Customer's full or partial inability to use the materials ordered by them cannot in any case give rise to any refund or compensation from Maxicoffee Online.

4.5 : Vouchers

In the context of "gift offers" associated with the sale of a product offering several vouchers, such vouchers cannot be combined on the same order.

For example, if the Customer has two vouchers as part of the "gift offer", they can only be used on two different orders, and cannot be combined on a single future order.

The vouchers offered with this type of offer have a maximum validity period of four months from the date of the purchase that triggered them.

4.6 : Price reduction announcements and comparison prices

Price Reduction Announcement
For any price reduction announcement for a product offered on the Website, the reference price, referred to as "former price" corresponds by default to the lowest previous price charged by Maxicoffee Online for all consumers on this Website over the thirty (30) days preceding the application of the price reduction.

Comparison Price
For certain products offered on the Website, Maxicoffee Online may mention, independently of any possible price reduction, a "comparison price" corresponding to one of the following prices:

Price recommended by the brand/manufacturer : price at which the manufacturer or their official representative (importer, distributor…) sells the product concerned or the price recommended by them. This price is updated when the manufacturer or its official representative communicates a new recommended price for the product concerned.

Competitor price : sales price of the product concerned on a panel of at least two e-commerce sites competing with Maxicoffee Online.

Unit price : sales price of the product concerned per unit, in the case of a sale of the product by lot.

5.1 : Order

The products offered for sale are presented on the website www.maxicoffee.com , they are displayed via lists and are accompanied by more complete descriptions available in “product sheets”.

  • To purchase a product, the visitor must click on the "Add to basket" button. The product is thus added to the shopping basket (which may contain other products previously added to the basket)
  • From the basket page, the visitor must click on the "choose delivery" button to proceed to the next step,
  • At the next step, the visitor must log in (for a customer who has already registered) or create an account (for a new customer) to proceed to the next step,
  • The “Choose your delivery method” step allows the identified visitor to select their delivery method. The visitor must then click on "Continue to payment" to proceed to the payment step
  • The “Choose your payment method” step allows the identified visitor to obtain the detailed summary of the order and select their method of payment. Before validating the payment method, the visitor has the option of stopping the purchasing process and returning to their shopping basket without the order being confirmed.
  • Depending on the method of payment chosen, the buyer is informed of the information required to validate their payment.

5.2 : Payment

The Customer expressly declares that they have all the necessary authorisations for the purposes of using the payment method chosen during the validation of their order. They also undertake to ensure that they have sufficient funds before placing an order otherwise Maxicoffee Online will be unable to proceed with the delivery of the products ordered.

Maxicoffee Online also reserves the possibility of suspending or cancelling any order or delivery in the event of a refusal to issue payment authorisation by the financial bodies solicited online according to the payment method chosen by the Customer. Likewise, it reserves the right to refuse to accept an order from or make a delivery to a Customer with whom a serious dispute is in progress.

The Customer is also informed that the Maxicoffee Online may carry out the analysis and/or verification of the orders made for anti-fraud purposes and, in this context, it reserves the possibility of asking the Customer for any documents it deems useful. At the end of this procedure, it reserves the right to suspend or cancel any order or delivery, even in the event of payment authorisation being issued by the financial bodies concerned, in cases where the analysis and/or verifications give rise to a suspicion that the order has been made in breach of the rights of a third party. Furthermore, the company shall not be held liable in the event of embezzlement or fraudulent use of any payment method that is detected by this analysis and/or verification procedure.

The Customer's bank details are, therefore, never in the possession of Maxicoffee Online; their conservation and the maintenance of their integrity are, therefore, the responsibility of the banking establishment.

Once the payment has been validated by the Customer on the banking establishment's secure server, the Customer may decide whether to return to the website www.maxicoffee.com or not. Once the payment has been validated, the Maxicoffee Online shall send the Customer a summary of their order by email including the details of the items ordered, the total price including VAT (except for the cases provided for in Article 262 ter I of the CGI), including delivery costs, and the predicted delivery times.

The Customer can pay for their order by PayPal, bank transfer, or bank card.

The following bank cards are accepted: Visa and other Carte Bleue, MasterCard and eCartebleue.

The website www.maxicoffee.com is subject to a security system.

Maxicoffee Online has adopted the SSL encryption procedure and has also reinforced all scrambling and encryption processes to protect sensitive data related to payment methods as effectively as possible.

During a purchase, payment is made using the secure "Be2bill" system. The Customer's bank details are encrypted and thus fully protected against any form of hacking.

In the same way, the bank card number is at no time visible and/or kept by Maxicoffee if the Customer decides, when making an order or directly from their account, to save a payment card for future purchases; their bank information shall remain completely private.

6.1 : Information

  • The products are delivered to the delivery address provided by the Customer when ordering online or offline, in the following countries/regions: Germany, Austria, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia and Sweden. If the delivery address is different from the billing address, the Customer should provide two separate addresses on the order form. It is also up to the Customer to provide all relevant delivery information when placing their order to allow carriers to proceed with the delivery. In the event of incorrect or incomplete information that makes it impossible for the carrier to proceed with the delivery, a second delivery will be made after the return of the goods to Maxicoffee Online by the carrier, subject to the Customer paying the new delivery costs in advance.
  • The choice of the destination country must be made when ordering. Any change of destination resulting in the publication of a specific document(s) will be invoiced at a flat rate of €50.

6.2 : Delivery - Absence

The Customer is encouraged to carry out an examination of the physical condition of the parcel delivered by the carrier as well as an examination of its contents in the presence of the carrier, including when the parcel is delivered to a parcel relay. In the event of absence, and according to the carrier selected by the Customer when ordering, the carrier shall leave a notice in the Customer's mailbox inviting them to collect the products at a given address. In the event that the Customer refuses delivery, the latter will be refunded the amount of their order minus the return costs borne by Maxicoffee Online.

6.3 : Delay - Loss

In the event of non-compliance with carrier deadlines, the Customer should first contact the carrier concerned to verify that the products ordered are not on hold. In the event of a significant delay or difficulty in locating the products ordered, the Customer may contact Maxicoffee Online, which will open an investigation to attempt to locate the package that may have been lost by the carrier.

The Customer must contact Maxicoffee Online by clicking here and provide all useful information likely to aid in locating the products ordered through the carrier and, in particular, the purchase order. However, the Customer shall only receive a refund once the investigation by the carrier has been closed.

The transfer of ownership of the products delivered to the Customer shall only occur after full payment of their price and any incidentals by the Customer.

In accordance with the General Data Protection Regulation 2016/679 of 27 April 2016, Maxicoffee Online carries out processing of personal data for the purpose of the sale and delivery of the products and services defined in these T&Cs.

Minimum data relating to the civil status and contact details of the Customer are essential for the delivery of the order and the establishment of the invoice (full name, contact details for invoicing and delivery, telephone number) as well as for any anti-fraud checks. The refusal to provide other data, not essential to the order, shall not have any consequences for the Customer.

Maxicoffee Online herby informs the Customer of:

  • The identity of the data controller: Maxicoffee Online, whose contact details are indicated in the introduction to these T&Cs;
  • The contact details of its data protection officer: Ms Nathalie Mahé
    • By post: MaxiCoffee Online SASU - DPO, 25 Rue de Galeben - 33380 MIOS, France
    • By email: contact@maxicoffee.com
  • The legal basis of the processing carried out: contract performance, compliance with a legal obligation, legitimate interest or consent;
  • The data recipients or categories of data recipients: the data controller and its internal departments, its technical and logistics subcontractors, those responsible for customer relations, after-sales services, marketing, recruitment and its partners, as well as any authority legally authorised to access the personal data in question;
  • The data retention period: the data necessary for order management and invoicing is kept for three years from the Customer's last order, invoicing data is kept for 10 years in accordance with article L.123-22 of the French Commercial Code.

The Customer has the right to ask Maxicoffee Online for access to their personal data, the rectification or erasure thereof, limited processing, and the right to oppose processing and the right to data portability. The Customer has the right to lodge a complaint with a supervisory authority.

All requests for clarification related to personal data and/or the purposes of the established processing, and the exercise of the rights of access, rectification and opposition shall be made by email.

List of opposition to phone canvassing: In accordance with articles L.223-1 and following of the French Consumer Code, if the Customer no longer wishes to be approached by telephone on the number they have communicated to the company, they can register their telephone number at any time on the list of opposition to telephone canvassing on the website www.bloctel.gouv.fr

For detailed information, the Customer is invited to consult Maxicoffee Online's legal notices .

If one or more of the stipulations of these T&Cs are held to be invalid or declared as such pursuant to a law or regulation, or following a ruling that has become final by a competent court, the other stipulations shall retain all their force and scope. The fact that Maxicoffee Online or the Customer does not invoke a breach of one of the obligations arising from these T&Cs or tolerates a situation shall not have the effect of granting the other party acquired rights. Such tolerance can in no way be interpreted as a waiver of the assertion of the rights in question.

Force majeure occurs when an event beyond the control of the debtor, which could not have been reasonably foreseen when the contract was concluded and the effects of which cannot be avoided by appropriate measures, prevents the performance of its obligation by the debtor. In particular, the occurrence of restrictions (for example, administrative police measures, lockdown, curfew) resulting from the COVID-19 epidemic or another epidemic or revolution, war, demonstrations disrupting production or trade in Europe, shall be considered a case of force majeure. The parties agree that cases of force majeure justify the suspension of their obligations, without liability on either side. If the case of force majeure lasts for more than three months, either party may terminate the contract without notice by registered letter with acknowledgment of receipt, without either party being considered as at fault.

These T&Cs are subject to French law, subject to the public order provisions of national law that are more favourable to the customer.

Any dispute must be subject to an attempt at amicable settlement.

During a visit to France, a Customer from abroad can make their purchases on Maxicoffee Online and benefit from a VAT refund, which will substantially reduce the amount of their purchases.

12.1 : Conditions for benefiting from a tax refund

A tax refund is a VAT (value added tax) refund granted to people passing through France and staying for less than six months. To take advantage of the tax refund, the amount of purchases including VAT on the same day must be at least equal to 175.01 euros. This amount is net of shipping costs and excluding services, Tranquillity Option. These purchases do not benefit from the VAT refund. The goods purchased must be reserved for personal use and transported in the Customer's luggage. The tax refund does not apply to residents of the European Union, French overseas departments and Monaco. Neither does it apply to minors, students, trainees and immigrant workers living in France, even if they return permanently to their country of origin.

12.2 : Refund Rate

  • Only goods taxed at 20% can benefit from a VAT refund.
    VAT rate: 20% => Refund rate = amount of VAT refund: 12%
  • How to benefit from a VAT refund?
    The Customer places an order on Maxicoffee.com for a minimum amount of 175.01 euros including VAT (excluding shipping costs and Tranquillity Option) and sends their VAT refund request to detaxe@maxicoffee.com indicating:
    • Order number
    • Identity (Surname and First name)
    • Passport number
    • Date of birth
    • Main country of residence
  • Which countries can benefit from a VAT refund?
    Here is the list of countries excluded and subject to the VAT refund.

Warning : If any of this information is missing, Maxicoffee Online will be unable to respond favourably to the request. Postal delays should also be taken into consideration. Upon receipt of this information and once the package has been shipped, Maxicoffee Online will send the Customer the export sales form to be presented at a Pablo terminal for approval when leaving the country or at the customs office if the exit point is not equipped with a Pablo terminal.

NB : Customs clearance must take place within three months of the end of the month in which invoicing took place. For more information, Maxicoffee Online invites the Customer to consult the French government website. The provision of the VAT refund service is not mandatory; Maxicoffee Online reserves the right to refuse a tax refund request that does not meet the conditions required by the Official Customs Bulletin. Maxicoffee Online takes care to keep this page up to date, however, it cannot be held liable for any errors in the content of the above information. In particular, Maxicoffee Online cannot proceed with the refund process in the event of non-compliance with the administrative procedures or if the order does not meet the criteria for benefiting from the VAT refund. The Customer can consult the following website for further information: www.douane.gouv.fr or contact our Customer Relations Department .

13.1 : Voucher Characteristics

Maxicoffee Online gift vouchers are usable on the whole www.maxicoffee.com website. Gift vouchers are indivisible and must be spent on a single order. If the amount of the order is less than the amount of the gift certificate, the difference in amount is not be recoverable. Gift vouchers are not nominative and their use is exclusively the responsibility of the holder of the gift voucher. Gift vouchers cannot be used in conjunction with other discount codes. A voucher has a face value of 20, 30, 50, 100, 200 or 300 euros. Gift vouchers are only valid for Customers residing in mainland France.

13.2 : Validity

Gift vouchers are delivered by email in PDF format and are valid for one calendar year from the date of issue.

14.1 : Principle

  • MaxiCoffee regular delivery by subscription is a subscription solution that allows any Customer living in mainland France to benefit from an automatic ordering system for one or more products of their choice, delivered at the frequency that suits them best: once every one, two, three, four, five or six months. The service also allows the Customer to benefit from a discount on the products concerned as long as their subscription is active. For more details, see the section on Price of the service and discount. Regular MaxiCoffee delivery is a non-binding, flexible service.
  • The Customer is free to modify, suspend or cancel their subscription at any time via their Customer account ("My Subscriptions" area, in "My Account"). They can freely add or delete products eligible for subscription, increase or decrease the quantity of the products concerned, adjust the delivery frequency of the products, change their payment method, edit their delivery and/or billing address or select a different mode of transport.

14.2 : Terms of Application

Regular MaxiCoffee delivery by subscription, available in mainland France only, is applicable to a selection of products identified by the mention "Subscribe" on the product description instead of the usual mention, "Add to basket". Some offers on MaxiCoffee.com cannot be combined with subscription products, such as the MaxiCoffee Premium Programme. Furthermore, certain commercial offers reserved for some Customers may also generate the accumulation of incompatible promotions: in this case, the largest reduction will apply by default so that the Customer can benefit from the best final price.

14.3 : Price of the Service and Discount

Regular MaxiCoffee delivery by subscription is a free and non-binding service. All products eligible for subscription on MaxiCoffee.com benefit from a 5% discount on the regular price of the item. The discount percentage is indicated in the category listings, product sheets and payment tunnel. This discount will be applied from the first subscription order and will remain active as long as the subscription is active. Maxicoffee Online, however, reserves the right to modify the discount percentage, which may affect the total amount of the subscription order. Price variations are guaranteed within a range of plus or minus 10% compared to the initial purchase price of the product. In all cases, the Customer will automatically be informed of upward price variations by email no later than 30 days before the scheduled delivery date of the next subscription order concerned. If they do not wish to continue their subscription at the new rates, the Customer may end their subscription at any time under the conditions of article 13.7.

14.4 : Delivery

All subscription orders on MaxiCoffee.com can only be shipped within mainland France and according to the prices in effect on the MaxiCoffee.com website. However, any order over €29 for the purchase of subscription products may benefit from free delivery, via the Colissimo® 48h Domicile service. Maxicoffee Online undertakes to carry out shipments automatically based on the schedule defined by the Customer. The Customer can view an estimate of the next delivery date at any time in the "My Subscriptions" section in "My Account". The delivery times provided are for information purposes only: Maxicoffee Online cannot be held liable in the event delivery later than that initially indicated.

14.5 : Payment

By way of derogation from the provisions of article 5.2, the Customer must pay for their subscription orders using a bank card only.

By choosing to save their bank card information in their Customer account, the Customer will trigger the automatic activation of their subscription (i.e. payments and deliveries) at the rate they have previously selected. If, however, the Customer decides not to save their bank information, Maxicoffee Online undertakes to send them an email summarising the next order a maximum of seven days before the next due date when the Customer will be invited to enter their bank card information in their Customer account. In all cases, delivery of the subscription order is subject to successful payment in advance.

14.6 : Editing information about a current subscription

The Customer may, via the "My Subscriptions" area in "My Account", modify the frequency of delivery, the products contained in the subscription, their quantity, the delivery and billing address and the payment method at any time. Any changes will apply, as far as possible, from the next shipment, and, in all cases, to shipments scheduled more than seven working days after the changes made by the Customer.

14.7 : Termination

Regular MaxiCoffee delivery by subscription is a non-binding service. The Customer is, therefore, free to terminate the service at any time via the "My Subscriptions" area in "My Account" without providing notice. Its termination will, as far as possible, be effective immediately, provided that the Customer has notified Maxicoffee Online at the latest seven working days before the scheduled shipping date of shipment of their next order.

14.8 : Mixed Orders

Mixed orders are defined as orders containing both single delivery products (delivered only once) and subscription services. The Customer is free to place mixed orders at any time. In this case, the amount of the delivery costs will be calculated based on the total amount of the basket. In addition, the payment method (bank card, cheque, bank transfer etc.) may be chosen independently of the payment method for the subscription.

Maxicoffee Online informs the Customer that since 15 November 2006, electrical and electronic equipment at the end of its life, which is obsolete or no longer works (cold generators, other large household appliances, screens, small household appliances, lamps etc.) must not be disposed of in household waste or in the recycling bins of the municipality according to a 2005 regulation applicable to all European countries, including France This regulation is intended to limit the waste raw materials and to protect the environment and human health by avoiding the dispersion in nature of substances contained in certain appliances.

The unique identifier FR022300_05YU7C attesting to the registration on the register of producers in the EEE sector, pursuant to article L.541-10-13 of the French Environmental Code has been attributed by ADEME to the Maxicoffee Online Siret No. 493 361 182 00055. This identifier certifies the company's conformity with regard to its obligation to register on the register of producers of Electrical and Electronic Equipment and the completion of its declarations of placing on the market with Ecosystem .

As such, the Customer may:

  • Deposit their old appliance at an Ecosystem collection point via the "Trouver un point de collecte en quelques clics" (Find a collection point in a few clicks) feature on the website www.ecosystem.eco ;
  • Deposit their old appliance in a recycling centre or local collection point set up by the local authority;
  • Give it to a social association.

In application of the provisions of articles L.121-18 and following of the French Consumer Code, the Consumer has 14 days from receipt of their order to inform Maxicoffee Online of their decision to withdraw. They then have 14 days following the communication of their decision to withdraw to return their product, in accordance with article L.221-23 of the French Consumer Code. They must, if possible, state their intention to return the package within the context of exercising their right of withdrawal in advance by contacting Maxicoffee Online using this email address , or in a written note using sample document below.

FULL NAME
CUSTOMER ADDRESS

Maxicoffee Online
25 Rue de Galeben
33380 Mios, France
Tel.: 05-57-15-36-10

"I, the undersigned, hereby notify MaxiCoffee Online that I wish to exercise my right of withdrawal concerning the sale of the goods (PRECISE REFERENCES), ordered on (ORDER DATE) and received on (DELIVERY DATE)."

Signed at (TOWN/CITY), on (DATE)
Signature

The products must be returned to Maxicoffee Online at the Consumer's expense and under their responsibility; they must also cover transport insurance.

Subject to compliance with the provisions of article 16, the Maxicoffee Online shall refund the products ordered for the amount shown on the purchase order (the return costs are borne by the Customer) within 14 working days of receipt of the products, in accordance with article L.221-24 of the French Consumer Code.

The refund will be made to the same payment method as that used for the Consumer's original payment.

The Consumer shall only be held liable with regard to the depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the goods.

Only returns of products in good condition shall be accepted (with the exception of returns due to a product malfunction). Failing this, Maxicoffee Online will be entitled to make a partial refund for the returned product. The risks of transport are entirely the responsibility of the sender, and it is, therefore, up to them to carry out all due diligence as to the security of the transport, including by insuring shipping for the returned product. Return costs are entirely the responsibility of the sender except where the return is due to an error by Maxicoffee Online in the preparation of the order.

For information, the cost of a return at your expense for a package of more than 30 kg is 80 euros (DHL carrier, from/to mainland France).

For reasons of hygiene and safety, unsealed food consumables cannot be returned or exchanged.

The risks of transport are entirely the responsibility of the sender, and it is, therefore, up to them to carry out all due diligence as to the security of the transport, including by insuring shipping for the returned product. Return costs are entirely the responsibility of the sender except where the return is due to an error by Maxicoffee Online in the preparation of the order.

For information, the cost of a return at the Customer's expense for a package of more than 30 kg is 80 euros (DHL carrier, from/to mainland France).

18.1 : Support for Return Costs

As part of the Tranquillity Option, the Consumer benefits from additional support for return costs in relation to the legal withdrawal period. If they find their item(s) unsuitable, the Consumer has a period of 30 working days to make the request (compared to 14 working days usually).

18.2 : Application

  • The Tranquillity Option only applies to orders delivered in mainland France.
  • The Tranquillity Option applies to all orders placed on Maxicoffee with the exception of the following special cases:
    • The order includes one or more items from the “bargains” section
    • The total weight of the order is more than 30 kilos
    • The product is shipped directly by the supplier without going through the warehouses of Maxicoffee Online

18.3 : Invoicing

This service is invoiced in stages based on the amount of the Consumer's basket as follows:

  • €1.90 up to €38.99
  • €2.90 from €39 to €68.99
  • €5.90 from €69 to €129.99
  • €9.90 from €130 to €499.99
  • €14.90 from €500 to €999.99
  • €24.90 over €1000

18.4 : Delivery

If one or more of the products arrive damaged or broken, the Customer must inform Customer Services using this email address within a maximum of 48 hours following receipt of the package.

18.5 : Returns

  • The return is made after obtaining a return form requested using this email address and providing reasons for the return. The Consumer has 30 clear days upon receipt of the package to make their request.
  • The return form will be valid for 30 clear days. Only returns of perfectly intact products shall be accepted (with the exception of returns due to a product malfunction).
  • The return costs are entirely the responsibility of Maxicoffee Online. Only one free return voucher is allocated per order.
  • The transport risks are entirely the responsibility of Maxicoffee Online.

The products are guaranteed by their manufacturers for the period and according to the methods indicated in the description of the products appearing on the website www.maxicoffee.com and/or on the warranty slip that may be attached to the products upon delivery. In the event of a defective product, the Consumer must return it according to the conditions set out in Article 16 of these T&Cs. The warranty for defective products is subject to full payment of their price by the Consumer. Malfunctions caused by improper use of the product or by an external cause (such as an electrical surge) shall not trigger the warranty.

The provisions of this Article cannot deprive the Consumer of the legal guarantee described in articles L.217-4 and following of the French Consumer Code.

When the Consumer acts under a legal guarantee of conformity, they benefit from:

  • A period of two years from the delivery of the property to act.
  • A choice between having the item repaired or replaced.
  • However, the seller is not required to proceed according to the Customer's choice if this choice entails a manifestly disproportionate cost compared to the alternative method, taking into account the value of the item or the seriousness of the defect. The seller is then required to proceed, unless this is impossible, according to the method not chosen by the Customer (if none of the solutions are carried out within a period of one month from the date of the Consumer's complaint, the latter may demand a refund).
  • An exemption from having to provide proof of the existence of the lack of conformity of the item during the 24 months following the delivery of the goods. This period is reduced to 6 months for second-hand items.

The Consumer can decide invoke the hidden defects warranty of the item sold within the meaning of article 1641 of the French Civil Code and, only in this case, they can choose between the resolution of the sale or a sales price reduction in accordance with article 1644 of the French Civil Code.

List of warranty exclusions:

  • breakage;
  • normal wear parts such as seals, filters, cartridges, hoses, grids etc. ;
  • breakdowns relating to accessories;
  • failures due to corrosion or oxidation;
  • damage caused by external forces (flooding, lightning, storms etc.) ;
  • breakdowns, damage, failures or defects due to insufficient maintenance or the intervention of a person other than a technician approved by the brand;
  • defects and their consequences related to improper use (it is imperative to read the user manual and, in particular, the instructions for starting up the device);
  • makeshift or temporary repairs;
  • premature wear due to use exceeding the manufacturer's recommendations or for professional purposes;
  • poor appreciation of the technical characteristics and description of the product;
  • the use of a product other than that originally intended by the manufacturer.

In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, Maxicoffee Online adheres to the Mediator of E-Commerce Service of the FEVAD (Federation of e-commerce and remote selling), whose contact details are as follows: 60 Rue La Boétie – 75008 Paris, France – http://www.mediateurfevad.fr . After consumers have written to Maxicoffee Online, the Mediator's Service may be contacted for any consumer dispute that has not been settled satisfactorily. To find out how to involve the Mediator, click here .

In the event of a contradiction between the terms of these T&Cs and those of the T&Cs written in French, accessible at https://www.maxicoffee.com/cgv-sc-2.html , the latter shall prevail.

22.1 : The Products delivered to the Professional are deemed to comply with their description in the catalogue or their commercial documentation. If, upon delivery, the Professional considers that the Products do not correspond to their order, they must, within of fifteen (15) days of delivery, by registered mail with acknowledgment of receipt, inform the company of the breaches of the obligation to deliver that they attribute to the company and provide proof of this. In the absence of notification within the period indicated, the Professional loses all right to seek compensation from Maxicoffee Online except for gross or intentional fault on the part of the latter.

22.2 : In any event, Maxicoffee Online's liability shall be limited to the reimbursement of an amount corresponding to 1.5 times the price paid by the Professional for the purchase of the Products ordered and presenting proven defects, even if the damage to the Professional is proven to be greater.

22.3 : Maxicoffee Online cannot under any circumstances be held liable for any unforeseeable, indirect or immaterial damage, whatever it may be, suffered by the Professional, including any financial or commercial damage, such as a loss of profits, an operating loss or, more generally, any loss of earnings. Maxicoffee Online cannot be held liable for any damage to the Professional's image or reputation. In particular, except for gross or intentional fault, Maxicoffee Online cannot be held liable for damage suffered by the Professional on goods other than the Products ordered.

22.4 : Maxicoffee Online cannot be held liable for any damage suffered by the Professional or by a third party resulting directly or indirectly from the non-compliance by the Professional with any of their obligations, from negligence or from the use of the Product for purposes other than it is intended for.

The Professional shall not benefit from any right of withdrawal unless they meet the following two cumulative conditions (article L.221-3 of the French Consumer Code):

  • the order placed with Maxicoffee Online under these T&Cs is not part of their main field of activity,
  • the number of employees working for them is less than or equal to five.

If they meets these conditions, the Professional has 14 days from receipt of their order to inform Maxicoffee Online of their decision to withdraw. They then have 14 days following the communication of their decision to withdraw to return their product, in accordance with article L.221-23 of the French Consumer Code. They must, if possible, state their intention to return the package within the context of exercising their right of withdrawal in advance by contacting Maxicoffee Online using this email or in a written note using the sample document below.

FULL NAME
CUSTOMER ADDRESS

Maxicoffee Online
25 Rue de Galeben
33380 Mios, France
Tel.: 05-57-15-36-10

"I, the undersigned, hereby notify MaxiCoffee Online that I wish to exercise my right of withdrawal concerning the sale of the goods (PRECISE REFERENCES), ordered on (ORDER DATE) and received on (DELIVERY DATE)."

Signed at (TOWN/CITY), on (DATE)
Signature

The products must be returned to Maxicoffee Online at the Professional's expense and under their responsibility; they must also cover transport insurance.

Subject to compliance with these provisions, Maxicoffee Online shall refund the products ordered for the amount shown on the purchase order (the return costs are borne by the Customer) within 14 working days of receipt of the products, in accordance with article L.221-24 of the French Consumer Code.

24.1 : Principle

The MaxiCoffee Business Offer, reserved for Professionals (see art. 2 of the T&Cs), applies to Professionals who have ordered a Business Pack, i.e. at least one coffee machine and a monthly coffee subscription .

The Maxicoffee Business Offer gives the Professional various advantages including unlimited after-sales service (hereinafter “the After-Sales Service”) relating to the repair of their equipment, access to a dedicated online space and an extended warranty.

24.2 : Terms of Application

A Professional who wishes to take out a MaxiCoffee Business subscription benefits from a dedicated configurator on the website www.maxicoffee.com , allowing them to configure their equipment, product and service offer to suit their needs.

Once the configuration is complete, they can either create a quote or to validate their order directly.

Only the products offered by the configurator are available with the MaxiCoffee Business Offer (some products visible on MaxiCoffee.com are not available with the MaxiCoffee Business service). Furthermore, the commercial offers reserved for some Customers may generate the accumulation of incompatible promotions: in this case, only the largest reduction will apply.

24.3 : Initial firm commitment of six months and option of subsequent termination

  • All subscriptions take effect from the shipping of the first order, for a fixed period of six months.

    If the Professional does not wish to continue their subscription after the first six months of firm commitment, they may terminate their subscription directly from their online space. Termination must be received with minimum notice of one month, i.e. before the end of the fifth month of the commitment period.
  • At the end of the initial six-month period, to avoid any discontinuity in service, the Maxicoffee Business subscription will be automatically renewed for an indefinite period. To benefit from the Maxicoffee Business services, the Professional must continue to order at least the monthly quantities of coffee planned depending on the model of their coffee machine. . Failing this, Maxicoffee Online reserves the right to acknowledge the termination of their subscription by the Professional.

    At the end of the initial period of six months, the Professional may terminate their subscription at any time via their online space, subject to compliance with a notice period of one month. During this notice period, the parties will continue to perform the contract in full. The effective termination of their subscription by the Professional mean that they are no longer entitled to the after-sales service offered on the equipment or the other advantages of the Maxicoffee Business offer.

24.4 : After-Sales Service

  • The after-sales service offered by Maxicoffee Online to Customers of the MaxiCoffee Business offer includes the free and unlimited intervention of technicians for the maintenance of the equipment purchased or made available.
  • The Professional undertakes to allow MaxiCoffee Online staff, technicians and/or subcontractors full and complete access to the machine(s) to be maintained or repaired, failing which Maxicoffe Online shall be released from any obligation in this regard and may, if it sees fit, terminate the Professional's subscription.
  • The benefits of the after-sales service included in the Maxicoffee Business offer does not exempt the Professional from maintaining their equipment. As such, they undertake to carry out the regular descaling of the machine and to change its filters by complying with the manufacturer's maintenance instructions available at the following address: https://www.maxicoffee.com/entretien-machine-cafe-automatique-c-217_1011.html .
  • If, during the intervention of a technician, it appears that the Professional has not carried out the normal maintenance of their machine, Maxicoffee Online will send them a request to have this rectified within eight days by registered letter with acknowledgment of receipt. During this period, the Professional's subscription will be suspended without this changing the term. At the end of the eight-day period, if the Professional has complied, Maxicoffee Online will resume the performance of its obligations. If, on the contrary, the Professional has not complied, Maxicoffee Online may notify them of the early termination of their subscription contract, without compensation on either side.

24.5 : Delivery

All subscription orders on MaxiCoffee.com can only be shipped within mainland France and according to the prices in effect on the MaxiCoffee.com website. Delivery costs will be free for any order of subscription products over €29 (Colissimo® 48h Domicile service). Maxicoffee Online undertakes to ship regularly on the dates indicated by the Professional when ordering. The Professional can consult the estimated date of their next delivery from the “My Subscriptions” section in “My Account”. These dates are given as an indication.

24.6 : Payment

By way of derogation from the provisions of article 5.2, payment for the MaxiCoffee Business service is only possible by means of a SEPA direct debit in the name of Maxicoffee Business authorised by the Professional in advance and documented by a mandate.

When taking out a subscription, the Professional is asked to sign a mandate and to attach their bank details (IBAN/BIC). When taking out a subscription by direct debit and signing a mandate, it is the Professional's responsibility to communicate accurate and complete information and to inform Maxicoffee Online of any modifications to this information that occur during the contract as soon as possible at the above address. Any revocation of the SEPA direct debit mandate will result in the termination of the subscription contract. All information relating to the SEPA direct debit will be accessible in the Professional's personal space. In all cases, the delivery of a MaxiCoffee Business order will be suspended if the Professional's payment cannot be collected. In the event of a payment incident, Maxicoffee Online reserves the right to terminate the contract at the fault of the Professional, have them bear the costs and act to recover the unpaid amount according to the legal means of its choice. In accordance with article L.441-10 of the French Commercial Code, any sum not paid on the due date will give rise to the payment of default interest at the rate of three times the legal interest rate in force on the invoice date, as well as a fixed payment for recovery costs of 40 euros.

The Professional responsible for unpaid amounts shall also be liable for compensation corresponding to all bank, administrative and legal costs caused by the additional collection.

24.7 : Price Changes

No upward variation in the price of the Products or in the minimum quantity of coffee to be ordered per machine will be applied during the first six months of subscription. Subsequently, the Professional will be automatically notified of upward price variations or substantial changes to the table relating to the minimum quantities of coffee to be ordered by email no later than 30 days before the scheduled delivery date of the next subscription order concerned. If the Professional does not wish to continue their subscription at the new rates, they may end their subscription under the conditions of article 22.3.

24.8 : Contractual Warranty

The coffee machines purchased by the Professional as part of the MaxiCoffee Business offer benefit from a commercial warranty of five years from their date of purchase. This warranty is subject to special conditions available here .

24.9 : MaxiCoffee Business Online Space

Signing up to the MaxiCoffee Business Offer gives access to a specific online space in the name of the Professional. This online space allows them to report breakdowns to access the after-sales service and to share advantages with their employees.

24.10 : Employee Privileges Offer

The Professional may offer their employees discounts on the purchase of products available on Maxicoffee.com. To do so, the Professional can use a link available for this purpose on their dedicated space to send an invitation to their employees. Subject to the express consent of employees to the collection of their data by Maxicoffee Online, they will benefit from specific advantages.

The beneficiaries of the Employee Privileges Offer shall agree a contract as consumers and shall be subject to articles 1 to 19 of these T&Cs.

24.11 : Editing information about a current subscription

  • During the first six months of their subscription, the Professional cannot reduce the quantity of coffee ordered below the minimum amount set according to the type of machine .
  • After the first six months of subscription, the Professional can modify the frequency of their deliveries and their content or quantities, address, payment method etc. by using the functions offered in the “My Subscriptions” space &raaquo; in the "My Account" section. The modifications made by the Professional from their interface will be taken into account as far as possible in the next delivery, provided that they have been registered no later than seven working days before the scheduled shipping date that order.